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Topic: Cannot send e-mails  (Read 5012 times)
« on: May 06, 2006, 03:24:18 PM »
doctor Offline
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My e-mail client (Thunderbird) cannot connect to the SMTP server. I tried connecting to the <mydomainname> port 25 via telnet and also failed.

Did you change the mailserver port?
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« Reply #1 on: May 06, 2006, 08:23:21 PM »
Alex Melen Offline
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Nope.. mail is running on 25 and 250 as usual.

What error do you get? Can you not recieve or both recieve and send?
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« Reply #2 on: May 07, 2006, 03:03:39 AM »
doctor Offline
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The error is just "connection refused". I can receive e-mails via POP3, but cannot reply via SMTP.
I tried connecting to the POP and SMTP using standard Windows telnet:
"open mail.goldenperfume.com 110" and "open goldenperfume.com 110" connect successfully and I get POP3 invitations.
"open mail.goldenperfume.com 25" and "open goldenperfume.com 25" fail to connect to anything.

Just two-three days ago (before your last upgrade, AFAIK) everything was ok, therefore I assume there is a problem on your side.
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« Reply #3 on: May 07, 2006, 03:09:29 AM »
doctor Offline
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I also checked the CPanel's configuration files for the Outlook Express and all my settings match the CPanel recommendations.
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« Reply #4 on: May 07, 2006, 11:04:24 AM »
Alex Melen Offline
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Make sure you have smtp authentication enabled. Mail is working fine on the server.. we just have to figure out your outlook settings.. the new server has some added security that the old one didn;t.
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« Reply #5 on: May 07, 2006, 11:17:18 AM »
Alex Melen Offline
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Btw.. the new security wouldn't allow straight telnet connection to smtp.. that leads to people sending spam through our servers (relay). If you don't mind, can you check what error outlook gives? But in general.. it should work as long as your email address is the domain on our server (Ie: you can't send from sfsdfsdf@aol.com from our server) and you have smtp authentication turned on.
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« Reply #6 on: May 07, 2006, 12:52:55 PM »
doctor Offline
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Normally I use Thunderbird, but ok, for testing I just tried using Outlook Express. I never used it with the current Windows installation, i.e. it was clean and innocent Smiley

1. I installed all the settings from the CPanel (Auto-Configure Microsoft Outlook Express® for POP3 Access). Saved the email.reg file and imported it to the Windows registry.
2. I started Outlook Express, it successfully fetched all the mail from the account inbox
3. I tried replying to one of the mails and here is the error message (translated into Englishg by me, so is not be identical to the English version of the Outlook):

Error during the connection attempt:
'<my email address here>', server 'mail.goldenperfume.com', Protocol: SMTP,
Port: 25, Protection (SSL): No, Socket error: 10060, Error code: 0x800CCC0E

I tried enabling SSL, it didn't help, I've got the same error message, but with "SSL: Yes".
Note, that Outlook Express didn't even ask me for the SMTP password - it looks like the network connection to mail.goldenperfume.com:25 cannot be established, it doesn't come to the e-mail protocol layer.

Quote
it should work as long as your email address is the domain on our server (Ie: you can't send from sfsdfsdf@aol.com from our server) and you have smtp authentication turned on.
It did work until 2-3 days ago.
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« Reply #7 on: May 07, 2006, 05:11:05 PM »
Alex Melen Offline
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You don't need to enable, you need to enable SMTP authentication. Can you try doing it as goldenperfume.com instead of mail.goldenperfume.com ?

Also, if this is not your main domain (addon/parked), can you remove it and re-add it and see if that helps?
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« Reply #8 on: May 08, 2006, 12:26:15 AM »
doctor Offline
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You don't need to enable, you need to enable SMTP authentication. Can you try doing it as goldenperfume.com instead of mail.goldenperfume.com ?
Tried, it didn't help.

Quote
Also, if this is not your main domain (addon/parked), can you remove it and re-add it and see if that helps?
Tried, it didn't help.

I can't believe it works with you. I created a test account tester@goldenperfume.com with a password 123456. Could you try sending emails via it? And check if CPanel gives a correct email.reg file?

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« Reply #9 on: May 08, 2006, 10:01:17 AM »
Alex Melen Offline
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Click "My outgoing server (SMTP) requires authentication. And try "log on to incoming mail server before sending email". Both are in the "outgoing server" tab in outlook account settings. I sent a test email and it arrived instantly. Just a note, it did give me the "cannot login to smtp server" error until I enabled smtp authentication.


--------------------------------------------------------------------------------
From: tester@goldenperfume.com [mailto:tester@goldenperfume.com]
Sent: Monday, May 08, 2006 10:59 AM
To: tester@goldenperfume.com; 'Alex Melen'
Subject: test


test
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« Reply #10 on: May 08, 2006, 11:32:50 AM »
doctor Offline
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Tried this all in MS Outlook (not express this time), it didn't help...
Could you, please, export the account that works for you and send it to me? I'll try importing it into my Outlook and see if it works.
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« Reply #11 on: May 08, 2006, 02:34:59 PM »
Alex Melen Offline
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I tried it from several computers and it is working from every single one. Can you send me an email? I'll attach the screen shots from the outlook config.
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« Reply #12 on: May 08, 2006, 03:27:39 PM »
doctor Offline
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I've sent my email address to your forum inbox.

Heh, I wonder how much abuse you had, that you had to make security settings stricter.
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« Reply #13 on: May 08, 2006, 04:23:33 PM »
Alex Melen Offline
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They aren't necesserly stricter, it just requires smtp authentication so people can't just use the smtp server for anything they use.

Having a pm doesn't help because I can't reply to you with a screenshot.. Is there anywere I can email you the config. screenshots? I just tested them again and they are still working.
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« Reply #14 on: May 09, 2006, 08:04:19 PM »
Alex Melen Offline
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It should now let you send without smtp authentication. Are you still having problem?
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