Author Topic: Poor Email reputation (Read 2321 times)

IspXmods · « **on:** October 21, 2010, 11:06:25 AM »

Well guys, lately I've been having some of my emails denied due to "MTA's Poor reputation"... I ran a check on senderbase ( http://www.senderbase.org/senderbase_queries/rep_lookup ) with t35.net's ip ( 69.10.32.154 ) and it came back as "Poor" I would like to know how this problem can be solved. Otherwise I will need to change hosting company.....I can not have these emails rejected as it means customer contact interrupted = money loss.

« **on:** October 21, 2010, 11:06:25 AM »

Alex Melen · « **Reply #1 on:** October 22, 2010, 01:56:12 PM »

Senderbase is known for a lot of false positives. As you can see from the below link, we're not listed in any blacklists or spam databases:

http://www.mxtoolbox.com/SuperTool.aspx?action=blacklist%3a69.10.32.154

I have contacted senderbase about this issue, but typically they only respond to the person/company using their services, so you might want to ask your recipient to contact them as well.

IspXmods · « **Reply #2 on:** October 22, 2010, 09:22:00 PM »

thanks for replying here and on email....I sure will contact the recipient and see what they can do.

Alex Melen · « **Reply #3 on:** October 23, 2010, 01:28:16 AM »

I've already spoken to someone at senderbase. They are seeing what they can do. I'll keep you posted.

IspXmods · « **Reply #4 on:** October 23, 2010, 03:16:25 PM »

thanks!

Alex Melen · « **Reply #5 on:** October 29, 2010, 09:47:49 AM »

It looks like they resolved the issue:

-----Original Message-----
From: SenderBase Support [mailto:support@senderbase.org]
Sent: Friday, October 29, 2010 2:18 AM
To: Alex Melen
Subject: RE: Re: [IronPort.com #637129] Fwd: Poor Email Reputation

Greetings Alex,

Caution: When replying, please do not remove the reference id (ref:) at end of email thread as it is the tracking tool for this ticket. Removal will create a separate ticket for your response and will result in delays to the resolution of your inquiry.

Regarding your inquiry:
The discrepancy with the IP range has been addressed and the IPs have all improved.

Regards,
Sadhu Atehortua
SenderBase Support

IspXmods · « **Reply #6 on:** October 29, 2010, 10:00:24 AM »

awesome!....thanks Alex.

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Samz · « **Reply #13 on:** April 17, 2013, 05:21:33 AM »

IP reputation… when it comes to running servers, especially client hosting servers, server IP reputation is critical to ensure the highest level of service to your clients so they in turn can deal with their clients. Poor server IP reputation means blocked emails, blacklists, blocked content, firewall issues and all kinds of other nightmares. It’s especially frustrating because you can be off ALL known blacklists and STILL have a poor IP reputation getting you in trouble. The bad news is that I’m still struggling with this issue myself… the good news is I can help you with what I’ve learned so far.

News:

Poor Email reputation