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Topic: problems since downage  (Read 2730 times)
« on: November 13, 2005, 02:02:40 PM »
madchatter Offline
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Hello...

Since the server went down i've been trying everything to get my PHP files working again. I get the following errors.

http://www.t35.net/~madchatt/wakd/wakd.php

Warning: Unknown(): open_basedir restriction in effect. File(/home2/madchatt/public_html/wakd/wakd.php) is not within the allowed path(s): (/home2/t35net/:/usr/lib/php:/usr/local/lib/php:/tmp) in Unknown on line 0

Warning: Unknown(/home2/madchatt/public_html/wakd/wakd.php): failed to open stream: Operation not permitted in Unknown on line 0

Warning: (null)(): Failed opening '/home2/madchatt/public_html/wakd/wakd.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in Unknown on line 0

something must have been changed on the server end. can you please check into it and rectify?

thank you

MADcHATTER
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« Reply #1 on: November 13, 2005, 02:59:14 PM »
Alex Melen Offline
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Are you sure this is not related to the missing/corrupt DB problems?
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« Reply #2 on: November 14, 2005, 05:32:22 PM »
madchatter Offline
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I dont know what it could be due to. If there is a missing DB it had to be a t35 db since I dont incorporate one in my pages. All i know is that its saying the path to the file isnt valid. The file is there, it just wont open.

MADcHATTER
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« Reply #3 on: November 14, 2005, 05:57:26 PM »
dbotsis Offline
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I also have serious problems with some webpages after the crash.
For example, I have the error Access denied for session to be storted in /tmp (!!!).
Also, GD library (from PHP) is not installed or is not installed correctly, since I get the error that ImageCreateFromJpeg is undefined.
Do something !
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« Reply #4 on: November 14, 2005, 08:43:38 PM »
Alex Melen Offline
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madchatter .. Can you try accessing your site via the actual domain name.. the t35.net/~username isn't mean for perment usage... its a temporary feature while the domain resolves.

dbotsis .. The server was re-installed, the tmp dir is obviously new...  but it shouldn't give any errors.

GD library is installed though .. I just tested it on another site. Could there be another module you need installed?
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« Reply #5 on: November 15, 2005, 04:46:41 AM »
dbotsis Offline
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dbotsis .. The server was re-installed, the tmp dir is obviously new...  but it shouldn't give any errors.
I know it shouldn't, but it does !
And it has nothing to do with the fact that /tmp is new...

GD library is installed though .. I just tested it on another site. Could there be another module you need installed?
It has to do with your PHP compilation/installation.
You may have GD installed, but it does not support function ImageCreateFromJpeg and others similar.
Can you recompile PHP with support for this group of functions ?

The fact is before the crash it was supported, and now it's not !
Did the sys admin of the server had a complete list with all the things that were installed, so to reinstall all of them after a possible crash Huh Ok, we know the answer.

And about the backup that -as you claim- has been also destroyed.
How on earth is this possible ? It is supposed that the backup is kept at least in another building, so in case of a fire or other disaster, it is not damaged. What kind of administrator is the one who keeps the backup together with the servers Huh

Sorry, but this is not serious business.
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« Reply #6 on: November 15, 2005, 08:10:52 AM »
Alex Melen Offline
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dbotsis ... We do keep backups, but they are kept in the same facility. Yes it is possible to keep it in another building, and it is also possible to keep dozens of backups.. or even have more redundant hardware configuration, but those services would make your hosting plan over $100/month. I promise you that you are getting the best service and redundancy physically possible for less then $5/month. If your data is so crucial I would recommend backing up itself or going with true 100% redundancy offered by some big company's like AT&T running EMC machines. Those services start at $10,000/month but seems to be the kind of service you are expecting from $5/month. You get what you pay for.. if you buy a used kia, you are not getting the quality of BMW.. I am sorry, but thats the way it works.

Back to your issue.. I have tested ImageCreateFromJpeg several times and it is working. Can I see the url of the website you are claiming is not working?

Oh, and all the apache modules we had before the crash were re-installed (including GD, which you can see is present from a simple php info print out).
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« Reply #7 on: November 15, 2005, 05:33:52 PM »
dbotsis Offline
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Well, and suddenly, after you have read my message, ImageCreateFromJpeg works again !
And of course it works if you have changed it.
I expected to say you were sorry and now it has been fixed, but on the contrary. Good job.

dbotsis ... We do keep backups, but they are kept in the same facility.
Keeping backups in the same facility with the servers is meaningless. This is the first thing an IT student learns about backup.
I don't think that I should try to explain more, anyone can understand.

Yes it is possible to keep it in another building, and it is also possible to keep dozens of backups.. or even have more redundant hardware configuration, but those services would make your hosting plan over $100/month.
Wow, only for extra backup ?  I did not know that there exist golden backup devices...
Or maybe you would transfer each backup device seperately by taxi and have a seperate building for each one of them ?
No, I don't mean this. It's much simpler and cheaper.

I promise you that you are getting the best service and redundancy physically possible for less then $5/month. If your data is so crucial I would recommend backing up itself or going with true 100% redundancy offered by some big company's like AT&T running EMC machines. Those services start at $10,000/month but seems to be the kind of service you are expecting from $5/month. You get what you pay for.. if you buy a used kia, you are not getting the quality of BMW.. I am sorry, but thats the way it works.
I already keep my own ***remote*** automated backups of my 150 clients and the cost is less than 20 dollars a month.
Also I don't expect from you and your business to improve the service, including the backup, based on what you have written above, unless you make it $100 per month.
About the KIA and BMW example, it is not successful since both cars (and every car) does its primary role (transportation) well.
If you compare a plastic bike with a BMW, then you are right.

Back to your issue.. I have tested ImageCreateFromJpeg several times and it is working. Can I see the url of the website you are claiming is not working?
amelen... I ***was*** claiming it was not working, but now it works, since you fixed it.
Didn't you understand you fix it ? You see how simple it was
Quote

Oh, and all the apache modules we had before the crash were re-installed (including GD, which you can see is present from a simple php info print out).
Oh, you are right. Perfect setup !
And thanks about phpinfo(), you are great.

Cheers.
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« Reply #8 on: November 15, 2005, 07:48:36 PM »
Alex Melen Offline
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We have made no changes on the server in the last few days... but I am glad the script works for you.

When you made your last post saying it was not working, it was already working at that time. (I checked all the url's you had an all of them worked fine). In the future, it might be worth double checking the problem before saying it doesn't work.

Please let us know if there is anything else we can help with.
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« Reply #9 on: November 16, 2005, 04:14:38 AM »
dbotsis Offline
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We have made no changes on the server in the last few days...
OK, then here is another proof that God exists and we have another miracle !

When you made your last post saying it was not working, it was already working at that time. (I checked all the url's you had an all of them worked fine). In the future, it might be worth double checking the problem before saying it doesn't work.
I know how to check these things, more than you can imagine.
All my clients that use this function in their web-applications, reported this problem to me.
Maybe me and all of them were all wrong and you were right.
I had no reason to report that problem to you, if it did not exist. Anyway.

Please let us know if there is anything else we can help with.
I assure you that hopefully it won't be needed to help anymore.
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