I think that the support is very good but the users can help too helping another users.

I think this is one of the better web hosting services, but i would be better if you give us the code for the adverts(I
 think).

for the mysql you can use http://freesql.org and in the phpbb forum put these:
server:freesql.org
database name: the name of the database
user: your freesql user
password: your freesql password

example:

server: freesql.org
database name: marti
database username: martinlien
database password: uhdjwlqk

for mysql hosting i recomend you http://freesql.org

for a ftp program i recomend FileZilla, it works ok and it's free