It looks like T35 is getting more income from free hosting than from paid hosting as you seem to be advertising T35 more as free hosting provider.
My suggestion is that seperate Paid hosting and create a new website for that, with a different name, and advertise the service, like you created HelpingWebmasters.com, FreeWebmasters.net, etc.
I think this should get T35 more fund to improve and extend either free hosting or paid hosting.
Another suggestion! It's T35's 10th birthday. (Congratulations

) What about do some events (like increase filesize limit, ) for free hosting? Improvement on php base dir. was nice. Do some more!
